Frequently Asked Questions - Aldelo Restaurant Point of Sale Software

What Operating Systems are Aldelo For Restaurants Compatible with?
Aldelo For Restaurants is designed to work on Microsoft Windows XP Pro, Windows 2000 Professional SP4 or Later, Windows XP Embedded For POS (WEPOS), Windows Server 2000 and Windows Server 2003 operating systems. Operating systems prior to Windows 2000 are not supported.

What Hardware are Compatible with Aldelo For Restaurants?
Aldelo For Restaurants is designed to work with most POS terminals, peripherals and computers. For a certified hardware list, please visit our Certified Hardware Partners page for more details. Although certified hardware is suggested in order to minimize setup and deployment efforts, you may still use any POS terminals or computers that use compatible operating system listed above.

Do You Offer Wireless Order Entry Capability?
Yes, our Aldelo For Restaurants Wireless Edition offers wireless mobile order entry for table service, drive thru and carry out order types.

Do You Offer Online Ordering Capability?
Yes, our Aldelo eOrder Integrator is the server that connect CoolOrder.com to Aldelo For Restaurants together for processing online food orders. To find out more about Aldelo eOrder Integrator, please click here.

Do You Offer Fingerprint Authentication Capability?
Yes, our Aldelo Fingerprint Server and Aldelo Advanced Fingerprint Server are designed to provide a seamless integration with Aldelo For Restaurants.

Tell Me About the Network Capabilities of Aldelo For Restaurants?
Aldelo For Restaurants can either work in single station mode or on a local area network with multiple stations. You will need a license for each station running Aldelo For Restaurants software.

Aldelo For Restaurants software can also be ran in Terminal Services mode if you have the proper server hardware and software. You will still need a POS software license for each terminal services session.

The networked POS will allow you to create order on one station and edit/settle on another. To increase operations efficiency, we usually recommend restaurants to have at least 2 POS stations. One used as cashier and order entry, while the other used as dedicated order entry terminal.

Can I Update the Back Office Data While POS is Operational?
Yes, you may update the back office data even when POS is operational. We do recommend making changes to key back office data such as employee and menu during off peak periods.

What is My Option for Integrated Credit Card Processing?
Aldelo For Restaurants Pro and Lite offers integrated credit card processing thru Aldelo EDC payment processing solution. Aldelo EDC provides credit card processing via the Internet for maximized reliability and speed. Mercury Payment Systems is already integrated

Do You Provide Complimentary Technical Support Service?
Yes, all of our products come with 30 days of complimentary technical support service coverage. This complimentary support period start when you contact us with the first technical question after product registration, and expire 30 consecutive days later. We also offer extended support service contracts at very reasonable prices. Our technical support service is 7 days per week.

How Do I Determine if Aldelo For Restaurants Software That I Have is Properly Licensed?
If you are in doubt, please feel free to contact our sales office at 1-877-639-8767. You will be asked for the product serial number to verify authenticity.

What Languages Does Aldelo For Restaurants Support?
Aldelo For Restaurants supports English, Spanish, Traditional Chinese and Simplified Chinese out of the box. Additionally, we also provide a language translation utility that will allow you to translate screen interfaces to any other languages of choice.

Does Aldelo For Restaurants Software Support Multilingual Team Cooperation?
Aldelo For Restaurants has Multilingual Team Cooperation concept built-in. Menu items and modifiers can have primary and secondary language outputs. This allows the servers to view order screens and items in one language, such as English, and send the kitchen receipt in an alternate language such as Spanish.

How Do I Protect My Data From Hardware Failures?
We recommend the computer hosting database to be configured with RAID 1 data mirroring support. RAID 1 is an industry standard data mirroring protection at the hardware level. If one of the hard drive fails, the remaining hard drive will continue operations uninterrupted.

Additionally, in order to protect the server computer from power spikes, we also recommend connecting your database server to an Uninterrupted Power Supply. "UPS" protects from lightning strikes, power surges and other power troubles that might damage your server computer.

If you have multiple POS terminals on the local area network, then we also recommend connecting the Network Switch into a "UPS" as well for maximum protection. Database server computer and Network Switch should be located out of reach if possible to prevent tempering or accidental damages. Network cabling should either be secured onto the wall or hidden inside the wall to prevent damages.

The above are only some general suggestions in securing your data at the restaurant. Implementing these suggestions will significantly increase availability and data security.

Is Ongoing Support Service Agreement Required with Aldelo For Restaurants?
No. Our annual support contract is optional. Annual support contract entitles our end user to unlimited telephone and email support seven days per week, and minor software upgrades during the contract period. However, we do not require restaurants to carry this service plan. You may choose to add this service plan anytime.

What Type of Restaurants Use Aldelo For Restaurants Software?
Aldelo For Restaurants is ideal for Table Service, Quick Service and Bar restaurant operators worldwide. We have over 20,0000 installations around the world, with restaurant types ranging from Cafes to Steak Houses and everything in between. Whether you're looking for a POS solution or a complete restaurant management system, Aldelo For Restaurants has the feature set to custom tailor to your needs.