Frequently Asked Questions - Aldelo Restaurant
Point of Sale Software
What Operating Systems are Aldelo For Restaurants
Aldelo For Restaurants is designed to work on Microsoft
Windows XP Pro, Windows 2000 Professional SP4 or Later, Windows XP Embedded
For POS (WEPOS), Windows Server 2000 and Windows Server 2003 operating
systems. Operating systems prior to Windows 2000 are not supported.
What Hardware are Compatible with Aldelo
Aldelo For Restaurants is designed to work with most POS
terminals, peripherals and computers. For a certified hardware list, please
visit our Certified Hardware Partners page for more details. Although
certified hardware is suggested in order to minimize setup and deployment
efforts, you may still use any POS terminals or computers that use compatible
operating system listed above.
Do You Offer Wireless Order Entry Capability?
Yes, our Aldelo For Restaurants Wireless Edition offers
wireless mobile order entry for table service, drive thru and carry out
Do You Offer Online Ordering Capability?
Yes, our Aldelo eOrder Integrator is the server that connect
CoolOrder.com to Aldelo For Restaurants together for processing online
food orders. To find out more about Aldelo eOrder Integrator, please click
Do You Offer Fingerprint Authentication
Yes, our Aldelo Fingerprint Server and Aldelo Advanced
Fingerprint Server are designed to provide a seamless integration with
Aldelo For Restaurants.
Tell Me About the Network Capabilities of
Aldelo For Restaurants?
Aldelo For Restaurants can either work in single station
mode or on a local area network with multiple stations. You will need
a license for each station running Aldelo For Restaurants software.
Aldelo For Restaurants software can also be ran in Terminal Services
mode if you have the proper server hardware and software. You will still
need a POS software license for each terminal services session.
The networked POS will allow you to create order on one station and edit/settle
on another. To increase operations efficiency, we usually recommend restaurants
to have at least 2 POS stations. One used as cashier and order entry,
while the other used as dedicated order entry terminal.
Can I Update the Back Office Data While
POS is Operational?
Yes, you may update the back office data even when POS
is operational. We do recommend making changes to key back office data
such as employee and menu during off peak periods.
What is My Option for Integrated Credit Card Processing?
Aldelo For Restaurants Pro and Lite offers integrated
credit card processing thru Aldelo EDC payment processing solution. Aldelo
EDC provides credit card processing via the Internet for maximized reliability
and speed. Mercury Payment Systems
is already integrated
Do You Provide Complimentary Technical Support
Yes, all of our products come with 30 days of complimentary
technical support service coverage. This complimentary support period
start when you contact us with the first technical question after product
registration, and expire 30 consecutive days later. We also offer extended
support service contracts at very reasonable prices. Our technical support
service is 7 days per week.
How Do I Determine if Aldelo For Restaurants Software That I Have is Properly
If you are in doubt, please feel free to contact our sales
office at 1-877-639-8767. You will be asked for the product serial number
to verify authenticity.
What Languages Does Aldelo For Restaurants
Aldelo For Restaurants supports English, Spanish, Traditional
Chinese and Simplified Chinese out of the box. Additionally, we also provide
a language translation utility that will allow you to translate screen
interfaces to any other languages of choice.
Does Aldelo For Restaurants Software Support
Multilingual Team Cooperation?
Aldelo For Restaurants has Multilingual Team Cooperation
concept built-in. Menu items and modifiers can have primary and secondary
language outputs. This allows the servers to view order screens and items
in one language, such as English, and send the kitchen receipt in an alternate
language such as Spanish.
How Do I Protect My Data From Hardware Failures?
We recommend the computer hosting database to be configured
with RAID 1 data mirroring support. RAID 1 is an industry standard data
mirroring protection at the hardware level. If one of the hard drive fails,
the remaining hard drive will continue operations uninterrupted.
Additionally, in order to protect the server computer from power spikes,
we also recommend connecting your database server to an Uninterrupted
Power Supply. "UPS" protects from lightning strikes, power
surges and other power troubles that might damage your server computer.
If you have multiple POS terminals on the local area network, then we
also recommend connecting the Network Switch into a "UPS"
as well for maximum protection. Database server computer and Network Switch
should be located out of reach if possible to prevent tempering or accidental
damages. Network cabling should either be secured onto the wall or hidden
inside the wall to prevent damages.
The above are only some general suggestions in securing your data at
the restaurant. Implementing these suggestions will significantly increase
availability and data security.
Is Ongoing Support Service Agreement Required
with Aldelo For Restaurants?
No. Our annual support contract is optional. Annual support
contract entitles our end user to unlimited telephone and email support
seven days per week, and minor software upgrades during the contract period.
However, we do not require restaurants to carry this service plan. You
may choose to add this service plan anytime.
What Type of Restaurants Use Aldelo For
Aldelo For Restaurants is ideal for Table Service, Quick
Service and Bar restaurant operators worldwide. We have over 20,0000 installations
around the world, with restaurant types ranging from Cafes to Steak Houses
and everything in between. Whether you're looking for a POS solution or
a complete restaurant management system, Aldelo For Restaurants has the
feature set to custom tailor to your needs.